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Practice Charter

Patients' Rights And Responsibilities

As A Patient, You Can Expect

  • To be treated with courtesy and with respect for your privacy and dignity.
  • To receive treatment on the basis of your clinical need.
  • To be able to choose to have a relative or friend with you during consultations and examinations.
  • To be encouraged to ask questions about your diagnosis and treatment and to receive clear information.
  • To have details about you, including your medical records and anything you say, treated in confidence and, except where required by law, to be given an opportunity to decide whether your details can be passed to anyone else.
  • To know the names and professional status of all the staff involved in your care.
  • To be able to complain if you are unhappy with the treatment you receive and to be given the name of someone who can help.
  • To be able to request a second opinion.

As A Patient, You Have A Responsibility

  • To treat the staff who care for you with courtesy and respect at all times.
  • To inform us of any change of contact details.
  • To attend appointments on time, or to cancel appointments.
  • To consider the consequences of refusing treatment or not following medical advice and accept responsibility for your own actions.
  • To let staff know if you have any allergies or sensitivities to medications.
  • To tell staff if you are uncertain or don’t understand any aspect of your treatment.
  • To tell staff about any changes in your health that could affect the treatment you are having.
  • To take any medicines as instructed and seek medical advice before stopping or changing treatment.
  • To treat other patients with courtesy and respect.

Removal Of Violent Or Abusive Patients

The GP partners of the practice reserve the right to remove any patient from the practice list with immediate effect if a patient commits an act of violence against a person or behaved in such a way that any person has feared for their safety.

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